Resume

Summary

I am an experienced design practitioner who influences and mentors others. I work with software developers and product managers to set direction, assure the quality of design across products and lead multiple and highly complex design projects.

Experience

Proskida

Senior designer

Whitehorse, Yukon, Canada
May 2019 to present

My goal is to create useful, usable and desirable experiences for customers. I contribute to product vision and act as the design lead for our team.

  • Design the architecture, interface and interaction flow for products
  • Develop scenarios, use cases and high-level requirements for products
  • Develop wireframes, visual mock-ups and prototypes
  • Create test plans, coordinate usability tests and analyze, report and act upon results
  • Develop standards and processes to apply design thinking and principles to product development
  • Collaborate with software engineers throughout the design and development life-cycle
  • Assist with product management, customer support and product marketing

Government of Yukon

Digital service design manager

Whitehorse, Yukon, Canada
April 2015 to May 2019 (4 years, 2 months)

Achievements in role:

  • Established the discipline of digital service design and delivery in government
  • Defined and worked with other groups to publish a standard for digital services at standard.beta.gov.yk.ca
  • Designed and established the common technologies and platforms for digital service development
  • Worked with departments across the government to deliver and measure the performance of new digital services for the public at eservices.gov.yk.ca
  • Led the design, development and delivery of Yukon.ca, the government's new user-centered website

Responsibilities:

  • Act as a point of authority on digital service design and user research in government
  • Advise others on the topics and disciplines of user research, design and accessibility as it applies to government digital service design
  • Lead discussions at a senior departmental level to accommodate and plan for new services
  • Set up and lead cross-government digital service delivery teams
  • Grow the numbers and skills of staff applying service design thinking to new and existing government services
  • Assist in the recruitment and management of the eServices for Citizens team

Yukon.ca product manager

Whitehorse, Yukon, Canada
January 2017 to March 2019 (2 years, 3 months)

Achievements in role:

  • Led design and development of Government of Yukon's new website, Yukon.ca and the publishing software shared by all of government
  • Managed ongoing iteration of the product post launch, including prioritization of backlogs and development of roadmaps
  • Wrote user stories, created business cases, communicated progress and reported against success metrics of Yukon.ca
  • Created policies, guidance and standards for use of Yukon.ca by departments and vendors

Responsibilities:

  • Provide in-depth knowledge of user needs based on user research. Champion user needs in the initial and ongoing delivery of Yukon.ca
  • Set measurable goals for the Yukon.ca website and report against these to demonstrate progress and build trust amongst users and stakeholders
  • Communicate the benefits of the Yukon.ca publishing software and share the experience of delivery to build the capability of others within government
  • Plan and coordinate delivery across multiple vendors, government departments and all levels of the organization
  • Lead the technical transition program to close the 200+ websites of government departments, and relaunch their web presence on Yukon.ca

Subvert Marketing

Co-owner, designer and project manager

Whitehorse, Yukon, Canada
February 2007 to March 2015 (8 years, 2 months)

Provide research, strategy and design services for iterative development of enterprise software, business web applications, corporate websites and mobile apps to be used by government and private sector clients and their customers.

  • Create interaction (task and goal analysis, personas, user experience audits and swim- lanes) and information architecture (workflows and wireframes) diagrams to assist in the construction of software, applications and websites
  • Perform heuristic usability analysis and user research interviews (in-person and remote) for planning software, applications and websites
  • Build working prototypes of software, applications and websites in order to openly iterate and improve upon design in front of the client
  • Collaborate with software engineers and business analysts to design and deliver coded HTML/CSS templates for integration into new and existing software applications
  • Be part of teams that deliver WPF and Java desktop software, web-based systems, Windows Phone apps, Windows Store apps, iOS apps and Android apps
  • Find client work, prepare contracts, write RFP responses and manage customer expectations and requirements
  • Develop detailed work plans, project schedules, task lists and budget status reports
  • Meet with client stakeholders, often in large groups to determine, document and prioritize project and organizational needs

Aasman Brand Communications

Manager, interactive media

Whitehorse, Yukon, Canada
June 2003 to February 2007 (3 years, 9 months)

Develop and manage interactive marketing programs for government and private sector clients.

  • Tasked with ongoing client management and communication of project vision, goals, budgets, schedules and design rationale across departmental teams
  • Work with print designers, marketers and web developers on multi-platform projects
  • Lead interface design and evaluation projects for websites and applications, including 5- 25 person usability testing (lab, remote and heuristic models)
  • Design and evaluate information architecture, wireframes, task flows, content plans and user interface diagrams
  • Prepare, write and present client proposals and responses to RFPs
  • Research and write application usage docs and website content management guides

Northwestel

Project manager (contract)

Whitehorse, Yukon, Canada
May 2004 to October 2004 (6 months)

Contracted through Aasman to Northwestel Information Systems to provide project management and business analysis for integration of new server application software.

  • Oversee project budget and schedule, purchase hardware and software, then lead technical integration whilst balancing Aasman Interactive short and long-term priorities
  • Show strong leadership and expertise in consensus-building across multiple departments including engineering, QA and marketing plus external software and hardware vendors
  • Quickly adapt to documentation and communication process in large organizations with the ability to make informed decisions that maintain project momentum
  • Work under high pressure deadlines and budgets within a diverse atmosphere

K1 Technology

Senior web designer

Abbotsford, BC, Canada
May 2002 to January 2003 (9 months)

Design and build Adobe ColdFusion websites and web application interfaces.

  • Plan, design and deliver templates for client projects
  • Document and design user interfaces for an Adobe Flash Rich Internet Application (RIA) that enabled radiologists from across 3 different hospitals to manage work and vacation schedules online
  • Write project briefs and communication plans and conduct sales presentations
  • Entrusted with copywriting and editing for corporate email newsletters, proposals and client website content

Currency Marketing

Intermediate web designer

Chilliwack, BC, Canada
October 2000 to May 2002 (1 year, 8 months)

Integral part of a multi-discipline (print, web, video and photography) marketing team that used Adobe ColdFusion to build client websites.

  • Develop and analyze use cases to support design and implementation phases of complex online learning application that is still in use by more than 700 employees
  • Manage web marketing campaigns for high profile financial and tourism clients
  • Show professional demeanor and strong team player skills with customer service orientation and demonstrated tact in public settings

YukonNow.com

Junior web designer

Whitehorse, Yukon, Canada
February 2000 to October 2000 (9 months)

Design and maintain website interface graphics for the Yukon's first online newspaper.

  • Coordinate with freelance writers and photographers, both internal and contracted
  • Demonstrate personal negotiation skills when meeting with local business for ad sales

Education

Loyalist College

E-journalism online publishing diploma

Belleville, Ontario, Canada
1999 to 2000
  • Received dean's list honours
  • Well-versed in Canadian Press (CP) style documentation

Lakehead University

Honours bachelor, outdoor recreation, parks and tourism

Thunder Bay, Ontario, Canada
1993 to 1997
  • Completed variety of courses in business administration, communications and marketing, statistical research and analysis, facility management, leadership, risk management and liability
  • Honours thesis project published in international academic journal

Accomplishments

Courses

  • CanUX conference workshops and sessions (2018)
  • Microsoft MIX09 conference workshops and sessions (2009)
  • Cooper U: Interaction Design Practicum (2008)
  • Information Architecture (IA) Summit workshops and sessions (2005)
  • PMI Project Management Professional (PMP) training and certification (2004)

Honours and awards

Publications

  • Cognitive dissonance: A consequence of serious leisure